Your current location:  FAQ
  • How does your Satisfaction Guarantee work?

    We guarantee you'll love your goods, or we'll make it right. If you're not happy, we're not happy.

    It is important to let us know all your feedback prior to production so we can ensure we get everything perfect.

    If there are any issues, we will refund or replace the goods at no cost to you. 

  • Do you 'price-match'?

    Yes! We take pride in being the most competitively priced in the industry. If you were offered the same product/service for cheaper, send us the quote and we’ll match it, 100%.

  • How long does production take?

    Production takes 15-30 calendar days after approval of printing layout or physical pre-production sample.

  • Can you accommodate rush orders?

    Yes, we can provide 10-20 days turn-around after approval of printing layout or physical pre-production sample with air or courier shipping.

  • Can you ship to multiple locations?

    Absolutely! Let us know your shipping requirements and we’ll tailor the delivery to your needs.

  • What are your payment terms?

    Once the full order is confirmed, a 30% order deposit is due.

    The balance is due when production is completed and before shipped.

    For special payment term requests speak to your Project Manager.

  • Which payment methods do you accept?

    1) PayPal if the amount below USD1000, but additional transactions fee 5% will be charged.

    2) Wire transfer

  • Do you provide a pre-production sample?

    Yes, a virtual (digital) sample is provided for each confirmed order. For orders with critical color, a physical pre-production sample can be ordered at an additional cost. Ordering a physical pre-production sample will add 2-3 weeks to the total time required to produce your order, due to separate set-ups and the time required for international shipping on the physical pre-production sample.

  • How long does it take to get a pre-production sample?

    A printing layout will be provided within 24 hours of receiving your artwork. A physical pre-production sample usually takes 3-7days - to make the printing plates, produce the sample, then delivery to your door.

  • Are samples free?

    Similar random samples can be provided at no charge, but custom items will charge the related cost.

  • Do you charge for designs?

    Of course not! Our goal is to build a long-term relationship with all of our clients. We offer our creative design services at no cost.

  • What artwork format do you accept?

    We accept AI, EPS, PDF and PSD files.